DAFTAR PUSTAKA Tesis S2 - jurnal|lembu


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McKinsey Survey: Indonesian consumer sentiment


Aron O'Cass dan Carlson, Jamie. (2012). An e-retailing assessment of perceived
        website-service innovativenes: implications for website qulity evaluationes,    
       trust, loyalty an word of mouth. Australian Marketing Journal Vol. 20.
       Page 28-36.

Christina dan Lei Huang. (2012).  Social   media  in  an  a lternative   marketing
       communication model. Journal of Marketing Development, Vol 6, No.1.
       Page 117-131.

Cengiz, Ekrem dan Yayla, Hilmi Erdogan. (2007).    The  effect  of  marketing mix
       on positive word of mouth communication : evidence from accounting
       offices in turkey. Journal of Innovative Marketing Vol 3. No. 4. Page 73-82.

Eisingerich, Andreas B. dan Bell, Simon J.  (2008). Perceived service Quality and
      customer trust. Journal of Service Research Vol. 10, No. 3, February 2008. Page 

Gehrels, Stephanie Kristanto dan Klaes Eringa. (2006). Managing word of mouth communication in  michelin  starred  restaurants  in  the  netherlands. Jurnal Manajemen Perhotelan Vol. 2, No. 2, 2006. Page 47-56.

Hermawan, Asep (2009). Penelitian Bisnis: Paradigma Kuantitatif. Jakarta: Gramedia.

Hui-Heng Chen dan Terry. (2011). The  effect   of  expertise  of  service  provider,relational Benefit on loyalty-an empirical study of hairstyle franchise system. Journal of International Management Studies Vol. 6, No.1, 2011. Page 1-7.

Lung Yu, Kevin Siu dan Yang, Song. (2009). Determinants of Customer Loyalty: an Exploratory Investigation on Relational Benefits in the Context of Customer Club. Australian and New Zealand Marketing Academ. Page 1-8.
Martin Oetting, Monika, Jens Sievert dan Florian Dost. (2010). Positive word-of-mouth is more effective than negative. Trnd research, Official member of the word-of-mouth Marketing Association WOMMA, 2010. Page 1-13.

Martin-Consuegra, David., Arturo Molina, dan Aguda Esteban. (2006).    The  Effects Relational Benefits on Retail Satisfaction. Alliance Journal of Business Research. Page 1-12.

Muhammad, Nisfiannoor. (2009). Pendekatan Statistika Modern untuk ilmu Sosial, Jakarta: Salemba Humanika.

Molina, Saura, dan Contri, BG.(2009). Relational Benefits and loyalty in retailing: an inter-sector comparison. International Journal of Retail & Distribution Management Vol. 37 No 6., 2009. Pages 493-509.

Molina dan Esteban. (2007). Relational Benefits and customer satisfaction in retail banking. International Journal of Bank Marketing Vol. 25, No.4, 2007. Page 253-271.

Santoso, Singgih (2011). Structural Equation Modeling (SEM) Konsep dan Aplikasi dengan AMOS 18. Jakarta: Elex Media Komputindo Kompas  Gramedia.

Sandy Ng, David, Meredith E., Dagger, Tracey S. (2011). Generating positive word-of-mouth in the service experience. Managing Service Quality Vol. 21 No.2, 2011. Emerald Group Publishing Limited. Page 133-151.

Shirsavar, Gilaninia, dan Almani. (2012). A study of factor influencing positive word of mouth in the iranian banking industry. Middle-east Journal of Scientific Research 11, 2012. Page 454-460.

WOMMA: Word Of Mouth Marketing Association (2012), www.womma.org, published 2007.

Wei-Ming Ou, Chia-Mei Shih, Chin-Yuan Chen dan Kuo- Chang  Wang.  (2011). Relationships among customer loyalty programs, service quality, Relationship Quality and loyalty, Chinese Management Studies, Vol. 5 No. 2, 2011. Page 194-206.

Yongtao Song, Qin Su, Qiang Liu dan Tieshan Wang. (2012}. Impact of business Relationship  Functions  on  Relationship  qulity  and  buyer's   performance.  Journal of Business & Industrial Marketing Vol. 27 No.4, 2012. Emerald Group Publishing Limited. Page 286-298.

Yu Kyoum Kim, Yong Jae Ko, Jeffery James. (2011). The  impact  of  Relationship Quality on attitude toward a sponsor. Journal of Business & Industrial Marketing Vol. 26 No.8, 2011. Emerald Group Publishing Limited. Page 566-576.

Zeithaml, Bitner dan Gremler. (2009). Service Marketing:  Integrating  Customer Focus Across The Firm (Fifth Edition). New York:  McGrawHill. Page 65.

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